Telefónica CTO Enrique Blanco once remarked that investing in software and virtualization was not about gaining a competitive advantage over other telcos. Instead, he told Light Reading during a meeting at last year's Mobile World Congress, those technologies would help operators fight back against so-called over-the-top (OTT) players -- but only if the telcos pulled together.
That's a refrain the industry has now heard from a number of service providers dabbling in SDN and NFV. As skepticism grows that technology investments will lead to substantial cost savings -- at least in the short term -- some operators have become fixated on the idea that SDN and NFV will transform their service offerings. Armed with leaner, fitter networks, telcos will be able to resist the OTT incursion, they argue. (See DT: We Need SDN, NFV to Battle Web Giants and Opex Gloom Grows in New NFV Survey.)
Unfortunately, a telco cannot easily dump all of its connectivity-provider baggage and take flight as a sleeker, sexier type of technology company. OTT players became a threat by repurposing mainstream telco services and then offering them to consumers on the telcos' own networks as a whizzy and cheap alternative. That is a bit like using a carmaker's factory, free of charge, to produce lower-cost and more stylish vehicles.
This is, of course, why net neutrality is such a pressing concern. In Europe, some telcos have voiced optimism that new rules will allow them to charge for higher-quality network services. But it seems improbable that telcos will ever be able to collect large sums of money from web telephony, messaging and certain other OTT players, or offset their losses to those players through sales of differentiated network services. (See Net Neutrality Rules Threaten 5G, NFV – Telenor.)
There is little doubt that software and virtualization moves -- along with the digitalization of back-office systems -- will speed up service development, and make experimentation easier. That will certainly help operators to devise web-like communications services that pass muster, and might even improve customer loyalty, but it won't halt the erosion of traditional revenues. It could even make this worse.
Essentially, telcos need to ensure their new offerings are as sophisticated as possible but hope that customers cling to their traditional services for some time yet. There is already evidence of this today. In the UK, Telefónica 's O2 subsidiary owns a mobile virtual network operator called Giffgaff, which has adopted the web principles of handling queries online and not tying customers into contracts. Giffgaff has topped customer-satisfaction surveys, and grown rapidly, but its modus operandi is strikingly at odds with that of O2, which keeps Giffgaff at a distance. This is obviously not a long-term solution.